Are you ready to rev up your career and be part of a dynamic team? If you thrive on helping people, solving problems, and embracing new challenges every day, we have an exciting opportunity for you! Join our passionate and dedicated team at Northeast Registries (three locations) as a Customer Experience Specialist and make a meaningful impact on the lives of our community members.

Position Overview:

As a Customer Experience Specialist, you will be at the forefront of providing exceptional service to our customers. You will assist individuals with a wide range of motor vehicle-related services, ensuring their needs are met efficiently, accurately, and with a smile. This is more than just a job; it's an opportunity to become a trusted resource for the community and help streamline their interactions with the Registry.

Key Responsibilities:

• Customer Advocacy: Be the face of the Registry, offering a warm welcome to each visitor and ensuring they feel valued and heard throughout their visit.
• Expert Guidance: Provide expert guidance on motor vehicle regulations, processes, and documentation requirements, making complex procedures accessible and understandable for customers.
• Transaction Processing: Efficiently process various transactions such as driver's license applications, vehicle registrations, and Alberta health care applications, ensuring all paperwork is complete and accurate.
• Problem Solving: Tackle customer inquiries and resolve issues promptly, demonstrating empathy and creative problem-solving skills to turn challenging situations into positive outcomes.
• Technology Integration: Embrace and utilize technology to expedite services and streamline processes, making the registry experience as smooth as possible.
• Continuous Learning: Stay up-to-date with changing regulations and procedures, receiving one-on-one training and reading policy to enhance your knowledge and skills.
• Team Collaboration: Work collaboratively with colleagues to maintain a supportive and positive work environment, sharing insights and best practices to enhance overall customer service.

Qualifications:

• Exceptional communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Patience, empathy, and a passion for helping people.
• Ability to adapt to new technologies and software systems.
• Problem-solving mindset and a can-do attitude.
• Commitment to upholding the highest ethical standards.
• High school diploma or equivalent.

What We Offer:

• Competitive wage with regular performance evaluations.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career advancement within the company.
• Ongoing training and professional development. Many certifications and opportunities for wage escalation are available.
• A positive and inclusive workplace culture.
• The chance to be a part of a team that makes a difference in the community.

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends shifts are required

Northeast Registries currently has three locations. At this time, we are hiring for a 12-month temporary maternity leave position at our Sunridge & Taradale locations. When submitting your application please provide your preferred location. Decisions regarding next steps will happen the week of February 2nd.

If you're ready to embark on a rewarding career path where every day brings new challenges and opportunities to make a positive impact, apply now to join our Northeast Registries team as a Customer Experience Specialist. Your journey to a fulfilling career starts here!

Join us in reshaping the registry experience for our community Apply Today!